MorningHello FAQ

MorningHello is an iPhone app that turns a regular “I’m OK” check-in into a warm personal ritual.

Choose a check-in interval of 24, 48, or 72 hours. After a successful check-in, enjoy the postcard of the day and, if you wish, share it with someone you care about.

If your next check-in does not reach the server within your chosen interval while monitoring is active, MorningHello alerts your confirmed trusted contacts by email and WhatsApp.

MorningHello can be useful for:

• people who live alone;

• older parents and their adult children;

• couples living temporarily in different cities or countries;

• relatives and friends separated by distance;

• people living alone with a pet who want to prepare care information;

• anyone who wants a simple check-in routine between calls and visits.

No. MorningHello does not use GPS to track your location or movements.

Information you enter yourself, such as your country or your pet’s location, is separate from location tracking.

No. MorningHello is not a medical, rescue, or emergency service. It does not assess your health or automatically dispatch an ambulance, police, or other emergency responders.

A missed check-in alert asks your trusted contacts to get in touch with you and make sure everything is okay. If someone may be in immediate danger, contact local emergency services.

Open MorningHello and tap “I’m OK.” The app sends your check-in to the server.

Once the server successfully receives it, a new countdown begins for your chosen interval. Simply opening the app, viewing a postcard, or recording your emotional state does not restart this countdown.

You can choose 24, 48, or 72 hours.

Your next successful check-in must reach the server before that interval ends. You can check in earlier whenever it suits you.

A check-in is complete only when the MorningHello server has successfully received it and the app shows confirmation.

If the app reports that it could not send your check-in, check your internet connection and try again. An unsuccessful attempt does not restart the countdown.

Yes. An internet connection is required to send your check-in to the server.

Opening MorningHello without successfully sending a check-in does not start a new monitoring interval.

The server continues counting from your last successfully received check-in.

If you see an error, check your internet connection and try again. If no successful check-in arrives before the deadline while monitoring is active, the server will attempt to alert your confirmed trusted contacts.

Yes. Once the server receives your check-in, it monitors the interval independently of your iPhone.

Your phone may later be switched off, run out of battery, or lose its internet connection. While monitoring remains active, the server will still attempt to send alerts if your next check-in does not arrive on time.

Each successful check-in restarts your selected interval of 24, 48, or 72 hours.

The home screen shows the countdown to your next check-in, and the app opens the postcard of the day. Sharing a postcard is optional.

While monitoring is active, MorningHello attempts to notify your confirmed trusted contacts by email and WhatsApp.

The alert asks them to contact you and check that everything is okay. A missed check-in does not necessarily mean something has happened: it may be caused by forgetfulness, a busy day, a switched-off phone, or no internet connection.

A new monitoring cycle begins when the server receives your next successful check-in.

No. MorningHello sends one alert email to each confirmed contact for a missed check-in interval.

It does not keep sending the same email while waiting for you to check in. Your next successful check-in starts a new monitoring cycle.

A trusted contact is someone who agrees to receive an alert from MorningHello if you miss a check-in.

This could be an adult child, partner, relative, friend, neighbour, or another person you trust to follow up.

ou can add up to two trusted contacts.

At least one confirmed contact is needed for someone to receive missed check-in alerts. A second contact is recommended as an additional person who can follow up.

Yes. After you add a contact, MorningHello sends them an email asking them to confirm that they agree to receive alerts.

Until they confirm, they will not receive missed check-in alerts.

Pending: The invitation has been sent, but the contact has not yet confirmed their consent. They do not receive alerts.

Confirmed: The contact has agreed to receive alerts and can be notified if you miss a check-in.

Declined: The contact has declined the invitation and does not receive alerts.

Consent withdrawn: The contact has withdrawn their previous consent and no longer receives alerts.

The contact’s response is saved on the MorningHello server.

When you open the Contacts section, the app retrieves the latest available statuses and updates the screen. An internet connection is required to receive these updates.

Possible reasons include:

• the contact has not opened the invitation;

• the email has gone to their spam or junk folder;

• they have not completed the confirmation process;

• the app has not yet retrieved the updated status;

• your iPhone is temporarily offline.

Ask your contact to check their inbox and spam folder. Then reopen the Contacts section with an internet connection.

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Your contact receives an invitation to confirm their consent and, if you miss a check-in, an alert asking them to get in touch with you.

Being a trusted contact does not give them access to your app, emotional entries, private journal, postcard collection, or activity history. MorningHello does not track your location.

Any postcard you choose to send them is a separate, voluntary message.

No. An emotional check-in records how you feel for your own reflection.

It does not update your last “I’m OK” check-in, restart the monitoring countdown, or send an alert to your contacts. To restart your check-in interval, tap “I’m OK” and make sure the server receives it successfully.

No. MorningHello does not automatically send your trusted contacts a message after each successful check-in.

While you check in on time, no missed check-in alert is sent. You can still choose to send them a postcard whenever you wish.

If the contact’s email address stays the same, their existing consent status is retained.

The updated name and phone number are sent to the server. Make sure the phone number is correct and includes the international country code, as it is used for WhatsApp alerts.

Consent is linked to the email address that received the invitation.

If you replace that address, the new address must be confirmed before the contact can receive alerts. MorningHello cannot assume that a different email address belongs to the same person.

No. Your check-in is complete when the server receives it successfully.

You can enjoy the postcard, save it, share it, or return to the home screen. Sending a postcard does not affect your monitoring interval.

No. Emotional entries are stored locally on your device and are not sent to MorningHello’s server or your trusted contacts.

They are intended for personal reflection and do not control missed check-in alerts.